Privacy.

What we collect

What you give us through the forms, the chat or email: your name, company, email, phone, website and what you wrote. Analytics in aggregate, without personal identifiers, with your consent where the law requires it.

Why

To reply to you, to prepare a proposal, and to run the site. We don't sell data and we don't share it except with the providers that run our email, hosting, messaging, analytics and chat assistant, under contract.

Your rights

You can ask what we hold, correct it, or have it deleted, by writing to hello@eorbsolutions.com. We answer within 30 days. Residents of the EU, the UK, California, India, the UAE and Saudi Arabia have the rights their laws give them, and we honor them.

Retention

Inquiries are kept for two years unless you ask sooner; client data for the length of the agreement plus what the law requires.

Counting visits

We count page views on our own server: no cookies, nothing stored on your device, no visit identifier and no IP address kept. The counts are deleted after 25 months.

Analytics and advertising measurement

We use Google Analytics 4 to understand which pages are useful. When we advertise on LinkedIn, Meta (Facebook and Instagram) or X, we also use their tags (the LinkedIn Insight Tag, the Meta Pixel and the X pixel) to count how many people who saw an ad later asked for a review, booked a call or took our playbook. If your browser is set to a time zone in Europe or the UK, none of these load until you allow them, and you can change your mind at any time with “Cookie settings” at the foot of every page. Elsewhere they are on, and you can turn them off with “Your privacy choices” at the foot of every page; a Global Privacy Control signal from your browser turns them off too. When you send one of our forms after allowing these tags, our server also sends Meta the same event, with your email address hashed so that it can't be read, to measure the ad. We never sell your personal information. Google, LinkedIn, Meta and X process this data under their own terms.

Organizations that visit

For a page view, our server looks up the network it came from in public internet registry records, to see whether it belongs to an organization, such as a company office. Home and mobile connections, cloud networks and universities are discarded straight away. We keep only the organization’s name, its country and which pages were read: never a person’s name and never your IP address (lookups are cached by network block, not by address). We do this in our legitimate interest in knowing which businesses find our work useful, and we may write to an organization about our services. Any organization can ask us to stop at hello@eorbsolutions.com.

Writing to businesses

We sometimes write to a company about a specific moment or problem we can see in public: news of its funding, a new leader, an acquisition, an expansion or a launch, its job posts, its public reviews, or its own website. We write to the person named in that news or on the company's website. We use an address the company publishes on its own website; in the United States, and for limited companies in the UK, we may also use that person's work address from a business email lookup service (Hunter.io), and the email says so. Otherwise we may send the same short note on LinkedIn. We keep the company's name and website, the person's name and role, the address and where it came from, what we noticed and its source, and our messages and any reply. We do this in our legitimate interest in offering relevant services to businesses, and we keep it light: one email and at most one follow-up, only about something relevant to that company, and never to a company whose website asks not to be sent such emails.

Every email says where we found the address and has a one-click unsubscribe link; replying “no” works too. Once you ask, the address goes on a do-not-contact list and is never written to again; we keep only that entry, so we can honor it. To see or delete what we hold, use the form below or write to hello@eorbsolutions.com. Records with no reply are deleted after 12 months.

The growth review and the playbook

When you ask for a Growth and systems review, we use what you tell us (your name, work email, company, website, role, company size, what changed and your timing) to prepare the review and reply to you, and we keep it for two years. When you ask for the playbook “The first 100 days of growth”, we send it by email, then three short follow-ups over two weeks; each has a link to stop them, and after that we keep your address only to honor your request. If an ad or a campaign brought you to the page, we note which one, to learn which of our advertising is useful.

The website chat

The chat on this website asks a few short questions and passes your answers to our team, exactly like the inquiry form. A person reads them and calls you back.

Cookies

We use as few as we can: a language cookie (eorb_lang, one year) so the site opens in your language; Google Analytics cookies (_ga, up to two years) and the advertising tags' cookies (such as _fbp from Meta, li_ and lms_ cookies from LinkedIn, and X's cookies) only as described above; and, while you book a call, a short-lived check cookie (30 minutes). Our team's sign-in cookies are used only inside our back office.