Government and public services: services residents can complete online

Government software development for accessible portals, connected departments and planning you can test first.

For government departments, public agencies, municipalities and utilities. We plan how residents learn about each service, and build the portals, integrations and planning models behind it.

eORB Solutions Inc provides government software development for departments, public agencies, municipalities and utilities. We build accessible service portals, integration across departments, resident assistants that answer from approved information, and digital twins for planning. Residents complete services online, and decisions are tested before work begins.

Where does public service delivery stall?

Residents don't know the service exists

Launches reach people already engaged and miss the rest.

Residents queue for what a portal could do

Forms are printed, mailed or delivered in person.

Planning decisions rely on drawings

The effect on traffic, crowds and services is hard to test before work begins.

Every department runs its own system

Records are re-entered, and nobody sees the whole case.

Questions overwhelm the helpline

The same answers are given by phone many times a day.

Procurement needs full documentation

Vendors must show how security, data and compliance are handled.

What does government software development include?

  • Public information and launch campaigns

    Clear service information in every official language, found on Google and AI assistants, with campaigns timed to each launch.

  • Accessible service portals

    Services completed online in every official language, built to WCAG 2.2 AA accessibility guidelines.

  • Digital twins for planning

    Models of districts and utilities, with simulation of traffic, crowds and services.

  • Integration across departments

    Systems connected through official interfaces, with an audit trail.

  • Resident assistant with staff in control

    Answers from approved information only, with a handover to staff for anything else.

Questions buyers ask

Do your portals meet accessibility requirements?
Yes. Portals are built to WCAG 2.2 AA accessibility guidelines and tested before launch, in every official language you serve. Accessibility is written into the scope from the start, so every stage is reviewed against it before sign-off rather than checked once at the end.
Where is the data stored?
Where your rules require. Data residency is set to your requirements before the build starts, and every integration keeps an audit trail. Data, code and accounts belong to your organization from the first week, and stay with you if the engagement ends.
Can you provide procurement documentation?
Yes, on request. We provide written documentation of how security, data and compliance are handled, ready for your procurement review. Scope, dates and the measure of success are also agreed in writing before work starts, so your contract reflects exactly what will be delivered.
Will an assistant make decisions about a resident's case?
No. The resident assistant answers only from information your organization has approved, and says it is an assistant. Anything outside that information, and any question about a resident's case, is handed to your staff, so a person makes every decision.
Do we own the system?
Yes. Plans, designs, code, data and accounts belong to your organization from the first week. If you stop, you keep everything made so far, so your own team or a future partner can continue the work without starting again or depending on us.

Start with a plan for your service