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Online reputation management

More reviews from satisfied customers, every review answered and every profile up to date.

For healthcare practices, hotels, restaurants, retail and service businesses, at one location or many.

Our online reputation management sets up review requests after every job or visit and drafts replies in your voice for your approval. We keep your profiles accurate wherever buyers check.

eORB Solutions Inc provides online reputation management for healthcare practices, hotels, restaurants, retail and service businesses. We set up review requests after every job or visit and draft replies in your voice for your approval. Your profiles stay accurate on Google and the sites buyers check, in line with platform review policies.

When one review speaks for the whole business

Satisfied customers rarely write a review unless someone asks. One unhappy customer does, and that review is the first thing new buyers read. Meanwhile your profiles show old hours, old photos and a phone number nobody answers.

What does online reputation management include?

  • Reviews requested every time

    A short message after each job or visit, by email, text or WhatsApp, sent at the right moment.

  • Every review answered

    Replies drafted in your voice within one working day, for you to approve before they are posted.

  • Problems heard early

    Every customer also gets a direct way to tell you about a problem, so you can put it right quickly.

  • Profiles that hold up

    Google and the sites your buyers use, with correct hours, photos, services and answers.

Your first two weeks

By the end of week two you have a review of your reputation on every site that matters to your buyers, review requests running for new customers, and your main profiles corrected. Every message your customers receive is approved by you first.

What comes after

Reviews on your website

Recent reviews shown on the pages where buyers make their decision.

Every location covered

One view of ratings, reviews and replies across all your locations.

What customers keep saying

Recurring praise and complaints grouped, so you know what to fix and what to promote.

A monthly report

Rating, new reviews, reply time and the inquiries that mention your reviews.

Built for our clients and running today.

Most of our work since 2007 is under NDA. These three we can show.

Flagship delivery · Client under NDA

From impossible to possible: a story rebuilt as a platform people return to.

A subscription platform with an AI guide, a members' community and regional pricing, designed, engineered and launched by eORB.

KwikL · B2B software · United States

KwikL: a sales platform that finds ready buyers.

It reads a company's website, finds the businesses most likely to buy and helps the team reach them. Strategy, brand, product design and engineering by eORB.

Nth Origin · Media technology

Nth Origin: a film studio in the browser.

One place to take a film from first idea to final cut: script, storyboards, takes and master. Identity, product design and platform architecture by eORB.

See all work

Insights.

One business question a day from our team, plus longer notes on selling, brand and the systems behind them.

Latest article

WebGPU or WebGL: what we ship in 2026 and why

WebGPU is in every major browser, WebGL still reaches everyone. How eORB decides per project, with a fallback so no visitor sees a blank box.

Read the articleLatest comparison

Browser 3D vs Unreal Engine vs video for a product launch

Reach, quality, cost and what the customer can do with it. When a configurator in a tab beats a film, when Unreal is worth it, and when video is still right.

Read the comparison

Questions buyers ask

Can we ask customers for reviews?
Yes. Asking every customer the same way, at the same point after a job or visit, is accepted practice. We never buy reviews, offer rewards for them, screen out unhappy customers or hide negative reviews, in line with platform policies and consumer protection rules.
How should we handle negative reviews?
Answer them calmly, in public and promptly. We draft a reply that acknowledges the problem and offers to put it right, for your approval. A considered reply shows future buyers how you treat customers when something goes wrong, and the pattern behind complaints shows what to fix.
Who writes the replies?
We draft them, and you approve every one. Replies are written in your voice within one working day of a review appearing, and nothing is posted without your approval. Over time, approved replies become a style guide your own team can use.
How will we know it is working?
You will see it in a monthly report. It covers your rating, new reviews each month, reply time and the inquiries that mention your reviews, for each location. The starting point is recorded in the first two weeks, so every month compares against it.
What does it cost?
It depends on scope. The main factors are the number of locations, the review sites that matter to your buyers and the number of customers you serve. Share your website and we'll come back with a clear plan and a written estimate.

Related

Sales and reputationThe Strategy service behind this page.Healthcare and clinicsHow we work with practices at one location or many.Hospitality and travelHow we work with hotels and travel businesses.SEO and AI search optimizationBeing named when buyers search, not only when they read reviews.

Let your reputation reflect your work