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Government citizen services portal

We build citizen service portals where people apply for permits, certificates and services, pay fees, upload documents and track the status of their application. Fewer trips to the office for citizens, and every decision on record for the department.

Who it's for

Departments and municipalities

Applications are on paper, and citizens queue just to ask about status.

Public agencies and authorities

Licenses, registrations and inspections handled across many districts.

E-governance programs

Many services need one sign-in, one payment route and one status page.

What you get

  • Online applications

    Forms that check entries as people fill them, in the languages citizens speak.

  • Identity and sign-in

    Mobile OTP or national digital ID sign-in, where the government allows it.

  • Fee payment

    Fees paid online through the approved government gateway, with receipts.

  • Officer workflow

    Applications routed to officers by rule, with deadlines and escalation.

  • Accessibility and audit

    Built to WCAG, with every action logged for audits and information requests.

The first two weeks

After two weeks one service runs end to end on a test portal: a citizen applies, uploads documents and pays, and an officer approves.

After that

More services on the same sign-in

WhatsApp and SMS status updates

Arabic and regional languages

Dashboards for leadership

Scope it in 60 seconds

Three questions. You get the shape of the first two weeks and the stages after, and you can send it to us as your brief.

Where are you today?

Built for our clients and running today.

Most of our work since 2007 is under NDA. These three we can show.

Flagship delivery · Client under NDA

From impossible to possible: a story rebuilt as a platform people return to.

A subscription platform with an AI guide, a members' community and regional pricing, designed, engineered and launched by eORB.

KwikL · B2B software · United States

KwikL: a sales platform that finds ready buyers.

It reads a company's website, finds the businesses most likely to buy and helps the team reach them. Strategy, brand, product design and engineering by eORB.

Nth Origin · Media technology

Nth Origin: a film studio in the browser.

One place to take a film from first idea to final cut: script, storyboards, takes and master. Identity, product design and platform architecture by eORB.

See all work

Insights.

One business question a day from our team, plus longer notes on selling, brand and the systems behind them.

Latest article

WebGPU or WebGL: what we ship in 2026 and why

WebGPU is in every major browser, WebGL still reaches everyone. How eORB decides per project, with a fallback so no visitor sees a blank box.

Read the articleLatest comparison

Browser 3D vs Unreal Engine vs video for a product launch

Reach, quality, cost and what the customer can do with it. When a configurator in a tab beats a film, when Unreal is worth it, and when video is still right.

Read the comparison

Questions buyers ask

Does it meet accessibility and security requirements?
It is built to WCAG accessibility standards and to your security guidelines, and we support the audits your department requires.
Can it be hosted on a government cloud?
Yes. It can run on a government cloud or in your own data center, with data kept in the country.
How much does a citizen portal cost?
It depends on the number of services and the systems they connect to. Tell us the first service and we'll give you a clear idea, in the form your procurement rules require.
How long does it take to launch a citizen portal?
One service runs end to end after two weeks. Further services and the public launch follow in stages, each with a written date.

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